If you receive a revision request after uploading content, it means that the content does not fit the brief given or a mistake has been made. You won’t get penalised for this, just asked to fix the issue and re-upload!
On Twirl, customers can request adjustments to the completed piece you've sent their way. This can be for:
- Errors in the piece you've submitted, such as missing brief details or grammatical/spelling mistakes. This can include complete re-dos if there's a strong mismatch between what was requested and what you've submitted (in such cases, it's good to reach out to us so we can help assess as well).
- Adjustments to the final piece to help shape it up to what they're looking for, such as correcting the style, or elaborating on a specific point in the brief
What revisions don't cover
Revision requests aren't intended to build on an existing brief. If the customer is asking for additional points to be covered that weren't part of the original brief, please reach out to us so we can help assess and see if the ask is reasonable or requires additional compensation.